©2019 by Munro HR Management

(02) 9906 2588

133 Alexander St, Crows Nest NSW 2065, Australia

Are you communicating or just talking?

 Process Communication Model


PCM teaches you how to individualise communication by acquiring easily learned skills.


Understand your own behaviour and why you respond in a particular way to certain situations. Learn the skills that allow you to observe and decode others’ behaviour. Understand where they're coming from, and predict and identify the onset of distress or disruptive behaviour.


PCM’s evidence-based and research-proven method is so powerful it has been used by NASA in selection and training, and is endorsed by the Royal Australian College of Surgeons and Anaesthetists. 


PCM is used for improving personal relationships, for employment selection and placement, for motivating teams, for conflict management, and for improving safety in high risk and life-critical environments.


Over 1 million people from 38 Countries have now experienced PCM 


The Profiling Tool explains what makes us ‘tick. It addresses your:

  • Personality structure

  • Strengths

  • Perceptual language

  • Preferred (interaction) management style

  • Motivational needs

  • Distress sequence and warning signals (of imminent non-productive ‘not OK’ behaviours)


Also included is a recommended ‘Action Plan’ for application in your professional and personal life.


A Team Dynamics Review will provide you with the insights, tools, and action plan on your team's current effectiveness, and most importantly the opportunity to gain greater achievement! 


While everyone is in agreement, the collective cognitive power of a team can be a powerful asset. Driving the business effectively and efficiently a team is capable of achieving its objectives and goals and becoming an even greater ‘winning team’. 



How often have you interviewed a candidate who 'ticked all the boxes' but didn't 'fit' after they joined? Once on board they were out of step, disruptive and affected everyone around them.


Through PCM you will understand the people you are hiring and how to motivate them. PCM is the breakthrough in understanding if an individual will fit into your team.


It is a critically important step in building an effective and dynamic work environment in which people perform to their full potential.


1 & 3-day interactive courses with participation numbers capped at 8 people.


The training blends concepts with practical exercises that show you how communication and stress management can be managed. Learn the skills that enable you to:

  • Observe and decode behaviour

  • Be a dynamic team leader by communicating effectively

  • Motivate yourself and others

  • Predict and identify the onset of disruptive behaviour

  • Find out why conflicts have escalated

  • Invite others back into positive communication and behaviour.



PCM is validated for both Clinical and non-clinical application


It explains your behaviour - and others, and how it can best be managed.


No other 'model' can explain why we change... PCM can! 


"The PCM course was a positive, eye opening experience for McDonald Jones Homes.

​The training has been invaluable to our Executive and Senior Management team in helping them to understand the different communication styles of every individual in the company and, therefore, enhancing their ability to effectively interact and engage with one another, their team members and other employees."

Bill McDonald, Director, McDonald Jones Homes

"PCM went far beyond DISC, MBTI, or many other models out there.
It has become a part of the language of our organization."

Chris Burt, Chief HR Officer and Executive Vice President, GM Financial